Luggage storage in Passeig de Gràcia and Plaça Urquinaona · Barcelona

Lockercity has an insurance policy with Generali Seguros providing coverage of up to €1,000 for certain cases of damage or theft affecting stored belongings, subject to the limits, conditions, exclusions, and deductibles set out in the policy. In the event of a claim, you may be required to provide proof of the contents and value of the stored items, as well as a police report where applicable. We also recommend that you do not store particularly valuable items. The policy expressly excludes, among other things, cash, jewellery, precious stones and metals, mobile phones, computers, tablets, electronic devices, identity documents, passports, securities, weapons, hazardous or flammable substances, live animals, food or liquids that may spoil or leak, and, in general, any items whose possession or storage is prohibited by law.

Any items whose possession or trade is illegal (such as stolen goods, drugs, pornographic material, or any material that is degrading to human dignity). Any items that require a licence or authorisation to possess, where such licence or authorisation is not held (such as weapons and/or ammunition). Any materials that are hazardous or polluting (such as flammable items or dangerous substances). Animals of any kind or any other living creatures. Food may not be stored in the lockers unless it is securely packaged, cannot leak, cannot stain the lockers, and will not produce any odours within the Lockercity premises.

You can rent a locker for a minimum of 1 day and a maximum of 90 calendar days. For longer rental periods, please contact hello@lockercity.es.

Yes. You can store and collect your belongings as many times as you need until the end of your reservation. Please make sure to collect all your belongings before your reservation expires. Once the reservation ends, the locker will be released and may be booked by another customer.

In the event of a malfunction, a blocked locker, or any other issue while using the locker, Lockercity's customer support service is available to assist you. You can contact us by calling the contact phone number or by sending an email to hello@lockercity.es.

Yes, provided that the modification or cancellation is made at least 24 hours before the start of your booked service. If you cancel less than 24 hours before the reservation starts or do not show up, no refund will be issued. To modify your reservation, please contact us by calling the contact phone number or by sending an email to hello@lockercity.es.

Monday to Friday: From 8:00 a.m. to 8:00 p.m., by email or phone. Saturday and Sunday: Please send us an email at hello@lockercity.es with your enquiry, and we will reply as soon as possible. Emergencies: +34602253273 This phone number is for emergency cases only. What is considered an emergency? The locker door will not open and you are unable to retrieve your luggage. Please call or send a WhatsApp message only in the event of an emergency. Thank you.

You may store any luggage or belongings that fit inside your rented locker, except for prohibited items. Please note that our lockers are charged per locker, not per item, so you can store as many bags or belongings as fit inside your rented locker.

No problem. For security reasons, the locker will be locked. You can simply pay for the additional time directly at the Kiosk on the premises to unlock the locker and retrieve your luggage.